J'aime Suivre Gestionnaire Clientèle - Réseau Casablanca - Bouznika (H/F) - Casablanca / Bouznika Banque (métiers de la) - Secteur Banque / Finance Débutant (-1 an) 20 poste(s) sur Casablanca et région - Maroc Bac +3 Minimum Volonté de persuasion Conventionnel Flexibilité Implication au travail Autre Télétravail : Non Postulez avant le 04/08/2026 Behind The Brand Découvrez le quotidien des équipes et les bureaux ! Visiter l'entreprise Entreprise : Avec son modèle de banque universelle, sa dimension panafricaine, la complémentarité de ses métiers et ses expertises solides, le groupe Attijariwafa bank est un acteur de référence du secteur financier au Maroc et en Afrique. Attijariwafa bank a su, depuis plus d’un siècle, se réinventer en diversifiant ses métiers, en renouvelant ses offres et en adaptant ses organisations, pour répondre à son ambition de devenir la banque relationnelle de référence. Le Groupe Attijariwafa bank accompagne aujourd’hui près de 12 millions de clients particuliers, professionnels, entreprises et institutionnels et mobilise 22 000 collaborateurs dans 27 pays en Afrique, en Europe et au Moyen-Orient. Premier financeur de l’économie nationale, premier collecteur de l’épargne et premier acteur des paiements électroniques au Maroc, les différentes performances du Groupe Attijariwafa bank le confortent dans ses choix stratégiques et le positionnent comme leader incontesté du secteur bancaire et financier national. Le Groupe est un acteur bancaire et financier de premier plan à l'échelle de la région et dispose du réseau d'agences le plus large en Afrique avec plus 7417 Agences bancaires. Culture de l'entreprise : Attijariwafa bank développe une culture majoritairement orientée coopération, plaçant l’humain, la confiance et l’esprit d’équipe au cœur de son fonctionnement. L’entreprise favorise un management de proximité, fondé sur l’accompagnement, la responsabilisation et la qualité des relations professionnelles. Cette approche collaborative est complétée par une forte exigence de performance, valorisant l’ambition, le dépassement de soi et l’orientation client. Elle intègre également une dynamique d’innovation, encadrée par des processus structurés garantissant fiabilité, efficacité et maîtrise des activités. Poste : Dans le cadre de développement de notre activité, nous recherchons des Gestionnaires Clientèles dynamiques et motivé(es). Si vous répondez à ces critères et que vous souhaitez évoluer dans un environnement stimulant, alors cette opportunité est pour vous.  En tant que Gestionnaire Clientèle, vos responsabilités incluront : • Accueillir et orienter les clients particuliers et professionnels. • Prendre en charge la gestion de la caisse et procéder aux opérations courantes de la banque (versement, retraits, virements…). • Assurer, avec le Gestionnaire Clientèle Principal ou le Responsable d'Agence, la gestion de la trésorerie (appel ou ramassage des fonds, alimentation du GAB). • Procéder au traitement des valeurs et à la centralisation des journées comptables. • Développer un portefeuille clients et commercialiser des produits bancaires simplifiés. • Veiller au respect des procédures internes et des normes en vigueur. Profil recherché : • De formation Bac+2/ Bac+3 : BTS, DTS, DUT, DEUG ou Licence avec une spécialité en Economie et gestion, Comptabilité Finance ou Commerce Marketing • Vous êtes dynamique, autonome et avez l’esprit d’équipe. Pourquoi nous rejoindre ? • Intégrer une banque leader sur le marché financier tourné vers l’humain et l’innovation et certifiée Top Employeur pour 4 années consécutives. • Bénéficiez d’un environnement de travail stimulant avec nombreuses opportunités de développement professionnel. • Profitez d’avantages compétitifs (rémunération attractive, formations continues, etc). Envoyez-nous votre CV, nous sommes impatients de découvrir votre profil ! Adresse de notre siège : 2 Boulevard Moulay Youssef 20250 Casablanca Traits de personnalité souhaités : Volonté de persuasion Conventionnel Flexibilité Implication au travail Matching global FineTunePro COMPÉTENCES Kapacity Revealer PERSONNALITÉ Feel Good CULTURE ReKrute vous offre ce nouveau test de personnalité pour mieux vous connaitre et valoriser vos candidatures. Passez-le dès maintenant, cela ne prend que 5 minutes maximum.

Quality Assurance Engineer - Casablanca Production / Qualité / Sécurité / Maintenance - Secteur Aéronautique / Spatial - Autres Industries Confirmé (5 à 10 ans) 1 poste(s) sur Casablanca et région - Maroc Bac +3 Minimum - Licence Respect des règles Besoin d'objectivité Rationalisme Ténacité Organisation Télétravail : Non Postulez avant le 24/08/2026 J'aime Suivre Entreprise : Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africa’s first and leading low-cost carrier flying to over 150 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco and Egypt. Over the past years, Air Arabia, through continuous market research and customer feedback, has provided a range of value added services to millions of passengers who chose to fly with the airline's fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since. Company Presentation: Air Arabia Maroc is part of the Air Arabia Group. Based in Casablanca, Air Arabia Maroc is Morocco's leading Low Cost Carrier (LCC). Focusing on an offer that combines comfort, reliability and excellent value for money, the airline was established in April 2009. Company address: 04 Rue Carthage, Quartier les Iris, Casablanca Company name: Air Arabia Maroc Industry: Airline company Company Video Links: https://www.youtube.com/watch?v=nXcaeHzMwgs Culture de l'entreprise : Air Arabia se distingue par une culture profondément humaine et collaborative, où la solidarité, la confiance et le travail d’équipe occupent une place centrale. Les managers jouent un rôle de proximité, accompagnant et soutenant les collaborateurs pour créer un environnement stable et motivant. Cette dynamique s’appuie sur une organisation rigoureuse et structurée, essentielle dans le secteur aérien, avec des processus clairs garantissant qualité et sécurité. La performance et le sens du challenge complètent ce socle, tandis que l’innovation reste présente pour faire évoluer les pratiques et répondre aux attentes d’un marché exigeant. Poste : Job Purpose To execute, monitor and follow up on Quality Assurance audit plans and reviews and surveillance as directed by “Quality Assurance Manager”. Follow up on corrective measures in line with Air Arabia quality standards and DAC/CAA and regulatory bodies’ requirements to ensure compliance with the same across all functions and areas of operation. Key Result Responsibilities Maintains the Quality Assurance System adopted for internal procedures, processes and products audits, surveillance and spot checks in accordance with DAC/CAA/CARs/IOSA/EASA standards and requirements. Participates in updating and communicating the regulations of DAC/CAA in the corresponding manuals such as MOE, CAMO, etc. in coordination with corresponding personnel in operations and engineering departments Reviews the internal quality standards and regulatory requirements on regular basis in accordance with Air Arabia/DAC approvals; highlights any variances or changes needed to the “Quality Assurance Manager” accordingly. Contributes to the preparation and executing of internal annual audit plan; this includes regular audit checks, new checks, as well as urgent audit reviews; carries out assigned audit plan in accordance with approved checklists. Cooperates with the department heads/managers to communicate and execute the audit schedules timely; maintains effective and on-going communication on updates to ensure successful results; sends out necessary notifications for concerned parties prior to agreed schedules to allow needed arrangements from their side. Partners with Stakeholders and “Quality Assurance Manager” to gather necessary historical data, documentation, and feedback to ensure that all established operations and procedures adopted in the Company are satisfactory. Identifies root causes and assists in formulating and monitoring the adherence to comprehensive corrective actions for regulatory audits; records the findings and corrective actions in system for verification, follow up, and database purposes. Assists the “Quality Assurance Manager” in developing and monitoring the adherence to Quality Assurance policies, procedures, and manuals in accordance with Company’s requirements; supports in developing Quality Assurance awareness across the different functions through Bulletins, inter-service memos, PPT, presentations, workshops, etc... Performs safety and quality audits and conducts periodic review approvals on Suppliers, Vendors, Subcontractors, Simulator, Ramp and Outstations, this includes but not limited to: MROs, GHAs, Fuel Companies, Cargo, Engines, etc.; raises and follows-up on findings or CAPA in Q-Pulse and with concerned owners. Reviews MDD/ADD/CDL and Reliability reports and ensures comprehensive audit and conformance reports are produced and communicated to regulatory bodies in due time; highlights areas of concern where urgent attention and improvement are needed. Ensures effective liaison with regulatory authorities and other operationally relevant external entities. Maintains and regularly updates necessary records related to Quality Assurance Audits such as personnel authorization files, dispensation files, deviations, and concessions. Supports the Engineering Department with new licenses aiming for continuation of training and enhancing capabilities ensuring the licenses are processed and issued as per regulations. Assists in the aircrafts delivery/redelivery process and Airworthiness Certificates renewal in coordination with “Airworthiness Review Certification Engineer”. Profil recherché : Qualifications (Academic, training, languages) Bachelor degree in Aircraft Engineering or equivalent; alternately a diploma or certificate in the related field/ a licenced technician combined with experience and exposure required to fulfil the position requirements. Certificates related to Auditing, Quality Assurance and/or Compliance such as IOSA or ISO – Lead Assessor are highly desirable and some may be treated as conditional for this role. Project Management certificate or alternately the proven corresponding working experience is nice to have. Proficient in Microsoft Office (Advanced Excel and PowerPoint), Internet and Web Search. Excellent command over written and verbal communication skills: reporting, presentations, etc. Fluent in English Language, Arabic Language is a plus. Work Experience 5+ years of related working experience in Quality Assurance/Audit in the aviation/airline industry. Extensive exposure to the Civil Aviation Authorities and regulatory bodies’ legal requirements, preferably DAC and/or EASA/FAA; familiar with regulations pertaining to Licensing, procedures, and manuals. Knowledgeable with working exposure to Commercial /Safety/Internal & External Audit practices. A very good knowledge and exposure on airline Engineering and Flight Operations, standard regulations. Aircrafts technical knowledge and relative exposure to aircrafts maintenance requirements is a plus. Possesses an in-depth knowledge in documentation control systems. Experienced in designing procedures and manuals as per business needs and in line with adopted regulations and approved quality standards. Analytical thinking, efficiency and commitment to successful results. Proven skills in analysing data, identifying pitfalls and recommending corrective measures. Cost-oriented, possesses effective problem solving a

Customer Support Agent-Chat - Casablanca Centre d'appels (métiers de) - Secteur Aéronautique / Spatial - Centre d'appels Junior (1 à 3 ans) 1 poste(s) sur Casablanca et région - Maroc Bac Minimum - Université Respect des règles Volonté de persuasion Distance émotionnelle Ténacité Besoin d'action Travail en équipe Implication au travail Organisation Télétravail : Non Postulez avant le 24/08/2026 J'aime Suivre Entreprise : Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africa’s first and leading low-cost carrier flying to over 150 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco and Egypt. Over the past years, Air Arabia, through continuous market research and customer feedback, has provided a range of value added services to millions of passengers who chose to fly with the airline's fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since. Company Presentation: Air Arabia Maroc is part of the Air Arabia Group. Based in Casablanca, Air Arabia Maroc is Morocco's leading Low Cost Carrier (LCC). Focusing on an offer that combines comfort, reliability and excellent value for money, the airline was established in April 2009. Company address: 04 Rue Carthage, Quartier les Iris, Casablanca Company name: Air Arabia Maroc Industry: Airline company Company Video Links: https://www.youtube.com/watch?v=nXcaeHzMwgs Culture de l'entreprise : Air Arabia se distingue par une culture profondément humaine et collaborative, où la solidarité, la confiance et le travail d’équipe occupent une place centrale. Les managers jouent un rôle de proximité, accompagnant et soutenant les collaborateurs pour créer un environnement stable et motivant. Cette dynamique s’appuie sur une organisation rigoureuse et structurée, essentielle dans le secteur aérien, avec des processus clairs garantissant qualité et sécurité. La performance et le sens du challenge complètent ce socle, tandis que l’innovation reste présente pour faire évoluer les pratiques et répondre aux attentes d’un marché exigeant. Poste : Job purpose: To act as the focal point for customers/Agents/GSAs in terms of product and services inquiries, complaints, flight alerts and disruptions across the entire network. Assists in monitoring systems, identifies and resolves problems and supports in executing action plans to increase sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures. Key Result Responsibilities: Acts as the first contact for customers/travel agents/GSAs with respect to inquiries, information, different types of requests, complaints, etc. and ensures all communication and exchanged information are in line with Company’s standards. Supports the Contact Center teams by responding to inquiries raised from different channels such as: calls, website, email, social media, online chat and messaging applications. Assesses customers’/travel agents’ needs and channels them in the right direction ensuring timely and satisfactory closures of their cases. Follows up with customers/travel agents and internal departments as necessary. Provides accurate information about products and services including policies, tickets, reservation, ancillaries, onboard products and services. Assists in handling special class bookings related to FAM trips, barter tickets, incentives, complimentary tickets as per the agreed policies and procedures and coordinates with all stakeholders to take the necessary approvals and validations. Supports travel agents on system related matters including activation/deactivation of accounts, creation of users, password resets, etc. Coordinates with the relevant stakeholders and escalates any issues as and when necessary. Assists in handling delayed, cancelled and disrupted flights cases, in a timely and professional manner in terms of connection inquiries, availability of alternate flights, and hotel accommodation for long transits. Coordinates with Operations/Dispatch on necessary changes and approvals. Assists in sending flight disruption alerts and notifications to customers and all stakeholders using SMS and email alerts; rectifies misconnections in case of cancellations, delays and early departures by coordinating with Operations/Transfer Desk. Develops/maintains effective and good relationships with other departments and stakeholders to ensure their support when needed. Keeps abreast with market trends in sales and customer services; conducts customer surveys as needed and recommends implementations to improve performance and enhance customers’ experience. Performs any additional responsibilities as advised by the Supervisor/Line Manager.  Profil recherché : Qualifications: High School/Diploma or equivalent; Bachelor degree in a related stream is preferred. Capable of using technology systems and tools; proficient in Microsoft Office. Fluent in English, Frensh & Arabic Languages . Work experience: 2+ years of related working experience in a similar role in customer service or support in any service industry, preferably in aviation. Possesses effective communication skills. Cost-oriented, possesses effective persuasive and problem-solving skills. Employs technical expertise and interpersonal relations to execute new initiatives and achieve objectives. Capable of understanding customers’ needs and directing them in the right channel. Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests. Ability to work for long hours and under pressure. Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs. Adresse de notre siège : Morocco Morocco Traits de personnalité souhaités : Respect des règles Volonté de persuasion Distance émotionnelle Ténacité Besoin d'action Travail en équipe Implication au travail Organisation Matching global FineTunePro COMPÉTENCES Kapacity Revealer PERSONNALITÉ Feel Good CULTURE ReKrute vous offre ce nouveau test de personnalité pour mieux vous connaitre et valoriser vos candidatures. Passez-le dès maintenant, cela ne prend que 5 minutes maximum.